Question 1

How fast does an order go out?

Accepted Answer

Most orders are packed and handed to the carrier within 1-2 business days. From there, delivery in the United States typically takes 3-7 business days.

Question 2

What does shipping cost?

Accepted Answer

$4.95 flat on orders under $50. Orders of $50 or more ship free. Your cart shows the exact amount before you check out.

Question 3

Where does my order ship from?

Accepted Answer

From our warehouses in California and Georgia. We keep the gear on our own shelves and pack every order ourselves.

Question 4

Will I get tracking?

Accepted Answer

Yes. A tracking link is emailed when the order ships. If it hasn't shown up, send us your order number and we'll resend it.

Question 5

Do you ship internationally?

Accepted Answer

Not right now. We ship to addresses in the United States.

Question 6

I entered the wrong address. Can you fix it?

Accepted Answer

Call 1-855-892-4002 or email support@dealteam6.com right away. Orders often ship the same day, so the sooner we hear from you the better the odds we catch it.

Question 7

What's the return window?

Accepted Answer

30 days from the date you ordered. If the gear isn't right, or it shows up damaged, send it back for a refund of the product price.

Question 8

How do I send something back?

Accepted Answer

Email support@dealteam6.com or call 1-855-892-4002 for a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside of the box and ship it to: DealTeam6 Returns, 5580 La Jolla Blvd, Suite #700, San Diego, CA 92037

Question 9

How long does a refund take?

Accepted Answer

We process a return within 5-10 business days of it reaching the warehouse. After that, your bank usually posts the refund within 3-7 business days. Refunds go back to the card you paid with.

Question 10

Can I mail a return to the Delaware address?

Accepted Answer

No. 18766 John J. Williams Hwy #388, Rehoboth Beach, DE 19971 is our business office and doesn't receive parcels. Returns go to the San Diego warehouse, and only with an RMA number on the box.

Question 11

Is anything on this site a subscription by default?

Accepted Answer

No. Products that offer auto-delivery, like replacement pads, always open on a one-time purchase. You're only on a schedule if you pick it, and the price and interval are shown on the product page, in the cart and at checkout.

Question 12

What is the DealTeam6 Membership Rewards Program?

Accepted Answer

An optional paid membership that opens a savings portal with discounts on dining, entertainment, travel and everyday brands. It is billed every 30 days until you cancel and carries a 30-day money-back guarantee. Nothing physical ships with it.

Question 13

What is the VIP Savings Club?

Accepted Answer

An optional mystery-gear plan: one surprise item every 30 days, or a mystery box every 90 days. It renews at the price and interval you pick until you cancel.

Question 14

How do I cancel?

Accepted Answer

Three ways: sign in at account.dealteam6.com and cancel it yourself, call 1-855-892-4002, or email support@dealteam6.com. Cancel at least 3 days before your next billing date. There is no cancellation fee and no minimum term.

Question 15

Which cards do you take?

Accepted Answer

Visa, Mastercard, American Express and Discover.

Question 16

Is the checkout secure?

Accepted Answer

Yes. The whole checkout runs over an encrypted (SSL) connection.

Question 17

Who operates DealTeam6?

Accepted Answer

Vital Innovations LLC, 18766 John J. Williams Hwy #388, Rehoboth Beach, DE 19971.

Question 18

How do I talk to someone?

Accepted Answer

Call 1-855-892-4002 or email support@dealteam6.com. Email is answered within 1 business day. Have your order number ready if you have one.

Frequently asked questions

Shipping

Returns

Auto-delivery & memberships

Checkout

Who we are

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